Terms & Conditions

These are the terms and conditions on which you order with us online, by phone or by email. Your use of this website signifies your acceptance of these terms and conditions. We reserve the right to amend these terms and conditions at any time and by continuing to use this website you are deemed to have accepted those amendments.


Ordering Goods from Us
Our prices are in New Zealand Dollars. When you place an order with us you are making an offer to purchase goods. You place an order on our website by adding a product to the shopping cart and proceeding through the Checkout process. The Checkout process includes giving us delivery and other relevant details for your order and payment. You must complete all mandatory fields when ordering products.


All orders are subject to availability. We reserve the right to limit the quantities of a particular item that you may order. We also reserve the right to limit the number of items that you can purchase in a single transaction. There is a cut-off time for orders. Any order requests after this time are entirely at our discretion.


Once we have accepted your order you will be taken to a confirmation page with all details of your order. You will be able to print the confirmation page as proof of your purchase. You will also receive an email from us confirming that we have received your order.


Variation or Cancellation of Order
Once we have accepted your order you cannot vary or cancel your order, save in exceptional circumstances which are entirely at our discretion. In order for us to consider a variation or cancellation of an order you must provide us notice of such variation or cancellation prior to the due date for dispatch of your goods.


Delivery and Delivery Charges
We deliver to Tauranga addresses only, from the CBD to Greerton, Mount Maunganui to Hewlett’s Road, Otumoetai and Pillans Point. Any delivery outside these areas are at our discretion and may incur delivery fees or be subject to minimum order requirements. We do not deliver to post office boxes. Products will be delivered to the workspace designated on your order.


If we cannot drop off your lunch and cannot get through to you via your contact information, we will continue on our route and you won’t receive your lunch but payment will be taken.


All goods are packed in bamboo lunchboxes and are kept in an ice packed chilly bin during delivery. The goods become your property and your responsibility once they have been delivered to the delivery address stated in your order. We recommend that you arrange for the goods to be delivered to an address where you are likely to be available to personally receive them. Any goods that are not consumed right away upon receipt should be kept in a fridge. It is your responsibility to do so.


By placing your order, you authorise us to leave the goods at the delivery address stated in your order regardless of whether someone is available to personally receive them or not. We do not accept any liability for the quality or freshness of your goods where you are not available to personally accept them. Goods will not be left outside or in a mailbox unless we have made a prior agreement. In some cases, we can agree to leave your lunch in an ice packed chilly bin you have left outside your workplace if you will be out during delivery. In this case, the quality and safety of the lunch is entirely your responsibility once it is left at the prearranged location.


We always endeavour to provide you with the freshest and best quality products available. However as our products are perishable they cannot be returned and no refunds or exchanges will be available. The only exceptions to this are if we have made a mistake in processing your order or delivering your order to you or where you are able to show that your goods were delivered and received personally by you in a spoiled condition.

If you consider that we have made a mistake in processing your order or in delivering the products to you or in the quality of personally received goods, please email us at info@heartandstove.co.nz immediately. In any of these situations we will consider your request for a refund or exchange of goods but any such refund or exchange of goods will be entirely at our discretion. We reserve the right to offer partial refunds where one of the above situations applies to part of an order only.


Product Representation
We have made every effort to portray the products available on the website as accurately as possible. However, from time to time there will be some variation between the photos and the actual products. We accept no liability in respect of any variations.


Allergy Warning

All Heart and Stove products are made in a ktichen with no dietary restrictions which may contain traces of all allergens.


Privacy Policy

This Privacy Policy governs the manner in which Heart & Stove collects, uses, maintains and discloses information collected from users (each, a “User”) of the www.heartandstove.co.nz website (“Site”). This privacy policy applies to the Site and all products and services offered by Heart and Stove.


Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our Site, place an order, including the provision of all mandatory details, fill out a form, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number and such other information as we consider appropriate for placing your order. By ordering via the website, you agree to subscribe to our newsletter. If you wish you unsubscribe, you may do so at any time.


Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilised and other similar information.


Web browser cookies
Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. You do not necessarily need to enable your browser to accept cookies, although some parts of the site may not be available if users disable their web browsers not to accept cookies.


How we use collected information
Heart & Stove collects and uses Users personal information for the following purposes:

  • To improve customer serviceYour information helps us to more effectively respond to your customer service requests and support needs
  • To personalise User experienceWe may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our SiteWe continually strive to improve our Site offerings based on the information andfeedback we receive from you.
  • To process transactions We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To administer a content, promotion, survey, or other Site feature
  • To send Users information– we may use this information to provide you with advertising or promotional material they have agreed to receive
  • To send periodic emails
  • To enforce any legal or other rights that we may have against you


The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their enquiries and/or other requests or questions. If Users decide to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or the User may contact us via our Site.


Consumer Data Policy
We will not sell or otherwise provide your personal information to a third party, or make any other use of your personal information, for any purpose which is not incidental to your use of our site.

If you ask us not to use personal information we will use all reasonable measures to comply with your request. However, we may still disclose that information if:

(a) We later notify you of the intended use or disclosure and you do not object to that use or disclosure;
(b) We believe that the use or disclosure is reasonably necessary to assist a law enforcement agency or an agency responsible for government or public security in the performance of their functions; or
(c) We are required by law to disclose that information.

We may keep the content of any email you send us if we believe we are legally required to do so or if we consider that it is prudent for us to do so.

Any personal information that we collect will be kept confidential to the best of our ability. However, we cannot guarantee the security of transmission over the Internet.

You may have access to any personal information relating to you which you have previously supplied to us using this site. You may edit or delete that information unless we are required by law to retain it in its original form.


How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.


Changes to this privacy policy
Heart & Stove has the discretion to update this privacy policy at any time. When we do, we revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.